Track and undercarriage wear
A track off the sprocket, tension gone slack, or a roller that will not turn. A loose chain rail, seized rollers, and ice and mud packed in the track frame cause excessive wear. We inspect the undercarriage where the machine sits.

Undercarriage trouble is a track off the sprocket or idler, tension that has gone slack, or a roller or idler that will not turn. Packed mud and rock hide wear and can be what threw the track.
Driving on a thrown track bends the chain and the sprocket. The useful record is which side failed, and whether it came off going forward, in reverse, or on a sidehill. Sag between the carrier roller and the track, measured or photographed, shows how loose the chain is.
What you might be seeing
- A track off the sprocket or the idler.
- Loose tension, or a track that slaps.
- A roller or idler that will not turn, or that is running hot.
- Packed mud and rock hiding the undercarriage.
Before a visit
- Do not try to drive a thrown track back on.
- Note which side, and whether it came off going forward, in reverse, or while turning.
- Clean packed mud and rock if it is safe to do so. It hides wear.
- Measure or photograph the sag between the carrier roller and the track.
- Have the make, model and hours ready.
When to call
Leave the machine parked and book a visit if a track is off or a roller has seized. The rate and travel are confirmed before the trip.
Oil on the tracks is often a hydraulic leak, and it hides wear. Loose track is also caught on the walkaround described on the maintenance page.
